1. Introduction
TradieGo Growth ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy describes how we collect, use, store and disclose your information.
2. Information We Collect
We collect information that you provide to us directly, including your name, email address, phone number, business name, ABN, trade type, service areas, and payment details. We also collect technical information such as IP address, device type, browser, and usage data through cookies and analytics tools.
3. How We Use Your Information
Your information is used to operate the platform, deliver relevant leads and opportunities, process subscription payments, provide customer support, send service and marketing communications (which you can opt out of at any time), and improve our products.
4. Payment Details
Payments are processed securely by Stripe. We do not store your full credit card details on our servers. Stripe is PCI-DSS compliant.
5. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, keep you logged in, measure platform performance, and personalise content. You can disable cookies in your browser settings, but some features may not work correctly.
6. Third-Party Services
We share limited information with trusted service providers (hosting, analytics, payment processing, email delivery) who are contractually required to protect your data. We do not sell your personal information.
7. Data Security
We use industry-standard encryption, access controls and secure infrastructure to protect your data. While no system is 100% secure, we take all reasonable steps to safeguard your information.
8. Data Retention
We retain your personal information for as long as your account is active and as required to comply with legal obligations, resolve disputes and enforce our agreements.
9. Your Rights
You have the right to access, correct or request deletion of your personal information. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.
10. International Transfers
Some of our service providers may be located overseas. Where this occurs we take reasonable steps to ensure your information is handled in line with the APPs.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated by email or via the platform.
12. Contact Us
For privacy enquiries, email tradiegoaus@gmail.com.